Refund and Returns Policy

At RangSur, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, you can initiate a return within 7 days of receiving the product. Please take a moment to review our return guidelines to ensure a smooth and hassle-free return process:

 

Eligibility for Return: 

 

Returns must be initiated within 7 days from the date of product delivery.

The product must be in its original, unused condition with all original tags and packaging intact.

Items that have been worn, washed, altered, or damaged will not be accepted for return.

Personalized or custom-made items are not eligible for return unless there is a manufacturing defect or an error on our part.

 

Return Process:

 

Initiate Return:

 

To begin the return process, please contact our customer support team within 7 days of receiving your order. You can reach us through care@rangsur.com.

 

Provide Details:

 

When contacting us, please provide your order number, the reason for the return, and any relevant images if there are defects or issues with the product.

 

Return Approval:

 

Once your return request is reviewed and approved, we will provide you with a Return Authorization (RA) number and instructions on how to proceed.

 

Packaging:

 

Ensure that the product is securely packed in its original packaging to prevent damage during transit.

 

Shipping:

 

You are responsible for the return shipping costs unless the return is due to a manufacturing defect or an error on our part. We recommend using a trackable shipping method to ensure the safe return of the product.

 

Refund or Exchange:

 

Refund:

 

Upon receiving and inspecting the returned product, we will process your refund within 15 business days. The refund will be issued to the original payment method used during the purchase. Please note that shipping fees are non-refundable.

 

Exchange:

 

If you wish to exchange the product for a different size or design, please mention your preference when initiating the return. Exchanges are subject to product availability. If the requested item is not available, we will proceed with a refund.

 

Important Notes:

 

Tags and Packaging:

 

Please keep all original tags and packaging intact until you are certain about keeping the product. Any product returned without its original tags or packaging may not be accepted for return.

 

Careful Handling:

 

While trying on the product, ensure that you do not remove any tags or labels attached to the product until you are certain about keeping it.

 

Return Shipping:

 

We recommend using a secure and trackable shipping method for your return shipment. RangSur will not be responsible for lost or damaged return packages.

 

Contact Us:

 

If you have any questions or concerns about our return policy or the return process, please feel free to contact our customer support team at care@rangsur.com.

Thank you for choosing RanSsur. Your satisfaction is our priority.

 

Need help?

 

Contact us at care@rangsur.com for questions related to refunds and returns.

we believe that clothing is more than just a fabric; it’s a canvas for self-expression, a medium to convey emotions, and a reflection of individuality